Where to find information about us and our services

You can find everything you need to know about us, Driven Plus Limited and our services on our website before you order. We also confirm the key information to you in writing after you order by email.

 

When you buy from us you are agreeing that:

​

• WE ONLY ACCEPT ORDERS WHEN WE'VE CHECKED THEM

• SOMETIMES WE REJECT ORDERS

• WE CHARGE YOU WHEN WE ACCEPT YOUR ORDER

• WE CHARGE INTEREST ON LATE PAYMENTS

• WE PASS ON INCREASES IN VAT

• WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

• YOU'RE RESPONSIBLE FOR ENSURING YOUR ELIGIBILITY TO PARTICIPATE AND YOUR BEHAVIOUR

• YOU’RE RESPONSIBLE FOR ALL INSURANCES

• YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND

• YOU CAN CANCEL YOUR BOOKING

• YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR SERVICE

• WE CAN CHANGE SERVICES AND THESE TERMS

• WE CAN END OUR CONTRACT WITH YOU

• WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR SERVICES

• WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

• YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

• OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

​

We only accept orders when we've checked them

​

We contact you to confirm we've received your order and to confirm we've accepted it. You must check the acceptance fully details your order and if you believe that any details are incorrect you must inform us immediately as we may not be able to make

the changes later.

​

Sometimes we reject orders

​

Sometimes we reject orders, for example, you are unable to provide us with evidence of your age or eligibility to driver or travel or your behaviour on a previous booking gives us concerns for the safety and enjoyment of our customers or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

​

We charge you when we accept your order

​

We charge a deposit of the total price of your booking as soon as we send you confirmation of our acceptance of your order. Full payment is required for any event that is within the 12 weeks window before the start of your event. We will provide you with a payment schedule at the time of your booking confirmation.

​

We charge interest on late payments

​

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual

payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

​

We pass on increases in VAT

​

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

​

We are not responsible for delays outside our control

​

If our supply of your service is delayed by an event outside our control, such as travel disruption, timetable changes to booked transport, or any venue changing the date of an activity we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any services you have paid for in advance, but not received, less

reasonable costs we have already incurred.

​

You are responsible for ensuring your eligibility to participate and your behaviour

​

You are responsible for ensuring that you have the necessary driving licence or permit to legally participate and that your vehicle is fully insured and road worthy to the laws and requirements of every country you will be driving through.

​

You are responsible for any fines associated with your driving and your behaviour.

​

You are responsible for being fit to drive. This includes having the legal standard of health and eyesight, not suffering from any illness or disability that may make it unsafe to drive or being under the influence of drink or drugs.

​

You are responsible for driving with reasonable skill and care and agree to indemnify us for any action or claims for damages (including costs) which may be brought against us, arising from negligent, reckless or irresponsible driving.

​

You are responsible for telling us any information that you deem important to your enjoyment of the event. For example, you require an accessible hotel room. If you do not tell us at the time of booking or in a reasonable time for us to make every effort to

accommodate, then we are not responsible your reduced enjoyment or inconvenience.

​

You are responsible for conducting yourself and ensuring that your guests conduct themselves in an acceptable manner so as not to interfere with the enjoyment of others. If you do not conduct yourself in such a manner and it results in problems during the event such as being asked to leave a hotel or venue or being arrested, we are not responsible for any refunds, repatriation or compensation and our contract with you immediately terminates.

​

You are responsible for all insurances

​

We do not provide any form of travel or motor insurance and therefore you are responsible for obtaining the correct insurances with the right level of cover, taking into consideration the event booked and your personal needs.

​

You have a legal right to change your mind

​

Your legal right to change your mind. For most of our services you have 14 days after the date we confirm your order to change your mind about a purchase, but:

• You lose the right to cancel any service, if the event start date is within the 14 days.

• You cannot cancel for free if your name and details have been confirmed with a hotel room, travel provider or a place on an activity held by someone else. 

 

How to let us know and what happens next.

 

If you change your mind contact us straight away and we will provide you with a cancellation form. We refund you as soon

as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

​

You can cancel your booking

​

You can cancel your booking at any time, however it may incur a charge depending on how early you tell us. It is possible that you will still be required to pay 100% of the price of your booking even if you cancel early. We will try to work with you to minimise

the charges, but there will be some costs that we will have incurred on your behalf that we cannot get a refund for and therefore cannot pass that onto you.

 

You have rights if there is something wrong with your service

 

If you think there is something wrong with your service, you must contact us straight away. If the problem is with one of our suppliers, for example a hotel, please also speak to them to get the issue resolved straight away. If your problem is not resolved to your satisfaction you may write to us within 28 days of your event outlining your complaint and we will investigate the issue and try to resolve them. Your legal rights are summarised below. 

 

Summary of your key legal rights

The Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

• If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

• If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

​

We can change services and these terms

​

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements; and

• to make minor technical adjustments and improvements, for example, changes to the itinerary or changes to a hotel as long as it is of equal or better quality. These are changes that don't materially affect your use of the service as you will still be receiving the overall content of the event you booked. 

 

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not

received: These would be change where we have to substitute a hotel for a lower quality than that originally booked or a special activity booked is no longer available and it was the highlight of the event.

​

We can end our contract with you

​

We can end our contract with you for a service and claim any compensation due to us

if:

• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;

• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or documentation that we need to provide the service, for example passport number, a copy of your driving licence or proof on insurance.

• Your behaviour during the event puts your safety and the safety of others at risk.

​

We don't compensate you for all losses caused by us or our services

​

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section named – ‘We're not responsible for delays outside our control’.

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

​

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice. This can be found on our website.

​

You have several options for resolving disputes with us:

 

Our complaints policy. We will do our best to resolve any problems you have with us or our services as per our Complaints policy. A copy of which can be requested from

us.

​

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. A list of mediators can be found on the Civil Mediation Council website www.civilmediation.org. If you're not satisfied with the outcome you can still go to court.

​

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you

live in. We can claim against you in the courts of the country you live in.

 

Other important terms apply to our contract

​

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

 

You can only transfer your contract with us to someone else if we agree to this.

We may not agree if the person you are trying to transfer this booking to is not eligible

to take part, for example doesn’t hold a valid driving licence. We will make every effort

to work with you to minimise the costs, but there may be administrative costs incurred

that we will have to pass onto you.

​

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

 

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

​

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.